Here you can find answers to your most common questions.

Q: How soon will my order ship?
A: As long as your item isn’t a pre-order you can expect it to ship in 5-9 business days, if not sooner.

Q: I ordered something a long time ago and I know it’s available but I never got my copy, what do I do?
A: Open a ticket and provide us with as much information about the item(s) you are missing as possible and we will get back to you within 2 business days.

Q: Will any of the old special titles be available to purchase?
A: Yes, we will be adding them from time to time but only when we have stock ready.

Q: Why does my order history show an order as “On Hold”?
A: That is an internal setting we use just to mark pre-orders in the system. Once the title is released it’ll be changed to processing and then completed when it ships.