Here you can find answers to your most common questions.

Q: How soon will my order ship?
A: As long as your item isn’t a pre-order you can expect it to ship in 5-9 business days, if not sooner.

Q: I ordered something a long time ago and I know it’s available but I never got my copy, what do I do?
A: Open a ticket and provide us with as much information about the item(s) you are missing as possible and we will get back to you within 2 business days.

Q: Will any of the old special titles be available to purchase?
A: Yes, we will be adding them from time to time but only when we have stock ready.

Q: Why does my order history show an order as “On Hold”?
A: “On Hold” was a setting we were using to mark orders that had pre-orders but we no longer use it as we once did. We prefer to keep orders listed as “Processing” and when we can ship part of the order it will be updated to “Partially Shipped” and once the entire order has been shipped it will update to “Completed.”

Q: Do you offer wholesale pricing for resellers?
A: We do this only for our official releases, please open a ticket and inquire about being set up as a wholesale customer.